Complaints

How statutory and school-level complaints are supposed to work, the stages and time limits involved, and the common ways the process stalls or is used to run the clock down.

Who's responsible

Who holds the duty: School, Governing body, Local authority
Who enforces it: Local Government and Social Care Ombudsman, Department for Education
Primary law: Education Act 2002, s.29 (school complaints procedures); statutory complaint procedures

Medical conditions at schoolComplaints

Schools in a heatwave

There is no legal maximum temperature for schools in England. This guide explains the duty schools do have, what the official guidance recommends, and where parents can turn — sourced to the law, the HSE, and the DfE's own guidance.

6 min read · updated 23 Jun 2026